Contact Tortuga Casino

Several communication channels allow reaching Tortuga Casino team according to your request's nature and urgency. Customer support operates 24 hours a day, 7 days a week.

Live chat

Fastest way to obtain immediate response. Click chat icon in lower right corner of any site page. Average response time: under 2 minutes outside peak hours (10am-11pm CET). Agents speaking French, English, German, Spanish available permanently.

Ideal for: urgent questions about bonuses, technical connection problems, transaction verifications, assistance during gameplay. Chat keeps your conversation history which you can consult later from your account.

Email support

General address: [email protected]

Response delay: 6 to 12 hours average, up to 24 hours during weekends and holidays. Use email for requests requiring detailed explanations, screenshot or document sending, formal complaints.

Always include in your message: your username or account email, precise problem description, steps already attempted to resolve, relevant screenshots if applicable. This information considerably accelerates processing.

Specialized emails

KYC/verification questions: [email protected] - to submit documents or track verification status.

Complaints: [email protected] - for disputes unresolved via standard support. Response delay: 72 hours maximum.

Partnerships and affiliation: [email protected] - for commercial proposals only.

FAQ and help center

Knowledge base accessible from "Help" menu covering frequent questions: bonus activation, payment methods, withdrawal delays, common problem resolution. Articles organized by categories with search function.

Consulting FAQ before contacting support often allows immediately resolving your problem without waiting for response. Step-by-step guides include screenshots to facilitate understanding.

Contact form

Available on site's Contacts page. Fill fields: name, email, subject, detailed message. Requests submitted via form join standard email queue with 6-12 hour processing.

Form advantage: automatic structuring of your request facilitating routing to right service. Choose appropriate category (technical, payments, bonuses, account, other) to accelerate processing.

Hours and response delays

Channel	Availability	Response Delay
Live Chat	24/7	0-2 minutes
Email Support	24/7 (delayed response)	6-12 hours
Email Complaints	24/7 (delayed response)	Up to 72 hours
Web Form	24/7	6-12 hours

Delays may lengthen during high-traffic periods: major bonus launches, extended weekends, major sporting events. Patience appreciated - each request receives personalized response, never generic automatic replies.

VIP account managers

VIP members Captain and Admiral levels benefit from dedicated contact. Personal manager reachable by direct email with response under 4 hours maximum. Possibility to schedule phone or video appointment for in-depth discussions.

These managers handle: personalized bonus negotiation, priority problem resolution, limit increases, exclusive event organization. Trust relationship over long term - your manager knows your history and preferences.

Tips for effective communication

To obtain best possible assistance, follow these simple recommendations:

Provide your account identifier (username or registered email) from first contact.
Describe problem clearly and factually. Avoid generalizations like "it doesn't work" - specify exactly what isn't functioning.
Mention steps already attempted to resolve. This prevents support proposing already-tested solutions.
Attach screenshots showing error or problem. Image worth thousand words.
Indicate precise dates and times if relevant (failed transaction, bug occurred during play, etc.).
Stay courteous even when frustrated. Agents process hundreds of daily requests - aggressiveness slows resolution.
Check your spam if awaiting email response. Add @casino-latortuga.com to your approved contacts.

Support team does its best to resolve each situation quickly and fairly. Your collaboration greatly facilitates the process.